It’s been a couple of weeks of frustrating internet problems, with constant drop-outs and calls to our internet provider.
There’s nothing more irritating that going through the doofus “turn-your-unit-off” type routines, when you know all along that nothing has changed and that the problem is not on your end. Had the same trouble last year. You tell them that you know little bit about this stuff and you’re pretty certain that it’s not your problem, but they have their procedures to follow so you go round and round checking this and that, etc. etc., etc.
Finally, I pushed them to exhaust all their support flowcharts and order a physical check on our line. Reluctantly, they finally agree to have this done as a last resort, and we get a call today from a Telstra guy to confirm that our line had “multiple faults” and he was surprised we were getting ANY internet at all. What we were getting was apparently a bit accidental. Not to mention frustrating.
So, all fixed, and finally we’re back to normal. Only wished we could have skipped the half-dozen support calls and just gotten to the bottom of things last week.