So, I get this phone call today from a research group doing a little survey on a person I have recently done some business with… would I mind answering a few questions about the person in question?
Well, the person in question was very helpful to me and I felt they went the extra mile in helping me out, so, no, I don’t mind answering a few questions about them… especially if some good feedback would help them out. No problems.
But then, this thing took a turn for the ridiculous when they asked me questions and I gave a good answer and then they started repeating everything I had just said SLOWLY as they typed in the responses. After a couple of minutes, it was painful hearing them slowly garble my eloquent (!) responses into their typed efforts, not-so-behind-the-scenes. Crazy bad!
I just don’t get it… surely a business based around phone interviews would simply record the interview and then transcribe the responses afterwards? That seems simple, elegant, and far more user-friendly, especially if you’re going to form the interview around open-ended questions which don’t simply require a yes/no or number answer.
Sometimes, you just shake your head in amazement…